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WONDERS OF THE PEAK SHOP TERMS AND CONDITIONS
These Terms and Conditions apply to the use of the Wonders of the Peak Shop and Orders made through it. Please read these Terms and Conditions carefully before using the Wonders of the Peak Shop. By accessing the Wonders of the Peak Shop and/or by placing an Order, you signify your agreement to be bound by these Terms and Conditions.
These Terms and Conditions do not affect your statutory rights.
CONTENTS
- The Contract
- Your Order
- Goods information
- Pricing and availability
- Delivery
- Cancellation and returns policy
- Promotions and incentives
- Customer service
- Complaints
- Warranties
- Privacy and data protection
- Our responsibility for loss or damage suffered by you
- Customs
- Variation
- Severance
- Waivers
- Third party rights
- Governing law and jurisdiction
DEFINITIONS AND INTERPRETATION
In these Terms and Conditions, the following definitions shall apply:
Derbyshire County Council: County Hall, Matlock, Derbyshire DE4 3AG
Wonders of the Peak Shop: the online marketplace operated by Heritage Digital with the URL [SHOP URL].
Digital Licensed Image: a high resolution digitally-downloaded image made available for sale on the Wonders of the Peak Shop.
Goods: the goods (or any part of them) made available for sale on the Wonders of the Peak Shop (including Digital Licensed Images) or those set out in the Order.
Heritage Digital: Heritage Digital Ltd (registered in England and Wales with company number 09940667) of Cromford Mills, Cromford, Derbyshire DE4 3RQ.
Order: the Order for the Goods submitted by you.
Promotional Codes: promotional codes and discounts (including discounts, offers, promotions, prize draws, vouchers, competitions etc.) offered by the Wonders of the Peak Shop to new and/or existing Derbyshire County Council customers.
We, Our, Us: refers to Heritage Digital.
1. THE CONTRACT
1.1 The Wonders of the Peak Shop is independently operated by Heritage Digital under an agreement with Derbyshire County Council. When you purchase Goods through the Wonders of the Peak Shop your Contract is with Heritage Digital, not Derbyshire County Council.
1.2 Most of the Goods supplied are in the form of made to order or digital downloads. Heritage Digital may use third party service providers to fulfil its obligations under the Contract.
1.3 Your Order is an offer to Heritage Digital to buy the Goods in your Order. When you place an Order to purchase a product from Heritage Digital, we will send you an e-mail confirming receipt of your Order. This confirmation e-mail is acknowledgement that we have received your Order and taken payment, but does not confirm acceptance of your offer to buy the Good(s) ordered. We only accept your offer, and conclude the Contract of sale for Goods ordered by you, when we dispatch the Goods to you and send an e-mail confirmation to you that we've dispatched the Goods to you. If your Goods are dispatched in more than one package, you may receive a separate confirmation e-mail for each package, and each confirmation e-mail and corresponding dispatch will conclude a separate Contract of sale between us for the Goods specified in that confirmation e-mail. Without affecting your right of withdrawal, you can cancel your Order for Goods following the process set out below at no cost any time before we send the dispatch confirmation e-mail relating to that product.
1.4 It is your responsibility to ensure you are able to receive e-mails from the Wonders of the Peak Shop. We recommend you add shop@wondersofthepeak.co.uk to your ‘safe sender’ list, and check that your online security software does not block e-mails from us.
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2. YOUR ORDER
Method of payment
2.1 You can pay either by VISA, VISA Debit, MasterCard or PayPal. We are unable to accept AMEX, Electron cards, cheques, cash, or postal Orders through the Wonders of the Peak Shop. Orders will only be processed if you provide the card holder's name as it is shown on the card together with the postcode that appears on the card statement. No responsibility can be taken by Heritage Digital for incorrect or incomplete details submitted on the Wonders of the Peak Shop.
2.2 You undertake that all details you provide for the purpose of ordering or purchasing Goods are correct, that the credit or debit card you are using is your own (or have authority to use it) and that there are sufficient funds to cover the cost of the Goods ordered.
Fraudulent transactions
2.3 To ensure that your credit or debit card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases including registered credit reference agencies and fraud prevention agencies, who may keep a record of that information. By accepting these Terms and Conditions you consent to such checks being made.
2.4 It is a crime to use a false name or a known invalid credit card to order. Anyone caught wilfully entering an erroneous or fictitious order will be prosecuted to the fullest extent of the law. We track the electronic ‘fingerprints’ of every order placed on the Wonders of the Peak Shop to enable us and all legitimate crime prevention and prosecution authorities to trace individual users engaging in criminal activities on the Wonders of the Peak Shop.
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3. GOODS INFORMATION
Un-framed prints
3.1 Un-framed prints are supplied as a print to order image from the Wonders of the Peak archive printed on your choice of available papers. Un-framed prints are supplied un-framed and rolled in a cardboard poster tube.
Framed prints
3.2 Framed prints are supplied as a print to order image from the Wonders of the Peak archive printed on your choice of available papers. This print comes with a mount(s) and a frame chosen from a defined selection offered at the time of order.
Limited/Special edition prints
3.3 From time to time we may offer limited edition prints from Wonders of the Peak exhibitions. These will be in a very limited number and supplied in the stated size, paper type, and frame. Limited Edition prints may not be customised.
Digital Licensed Images
3.4 You may purchase and download Digital Licensed Images under a licence for use, which include the criteria you selected during purchase.
Product descriptions and packaging
3.6 While we work to ensure that information about the Goods on the Wonders of the Peak Shop is correct, actual packaging and materials may contain more information than that displayed on the Wonders of the Peak Shop. Please always read labels, warnings and directions provided with the Goods before use. Heritage Digital reserves the right to amend the descriptions of the Goods on the Wonders of the Peak Shop, as required.
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4. WONDERS OF THE PEAK IMAGE LICENCE AGREEMENT
Your use of the Digital Licensed Images purchased via the Wonders of the Peak Shop shall also be governed by and subject to the separate Wonders of the Peak Digital Licensed Image Agreement between you and Wonders of the Peak entered into when you purchase the Digital Licensed Image from the Wonders of the Peak Shop.
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5. PRICING AND AVAILABILITY
5.1 Due to their nature all Goods should be available. If however, due to an error specific Goods are out of stock or unavailable we will endeavour to contact you to:
(a) discuss an alternative;
(b) offer an alternative delivery date; or
(c) arrange a refund.
5.2 The price of Goods available in the Wonders of the Peak Shop may change from time to time, without prior notice. The price you pay will be the price displayed on the Wonders of the Peak Shop at the time we receive your Order, apart from the following exception:
(a) While we do our best to ensure that all our prices on the Wonders of the Peak Shop are accurate, it is possible that, occasionally, prices may be incorrectly listed. If we discover an error in the price of the Goods you have ordered we will inform you as soon as possible and offer you the Goods at the correct price. We are under no obligation to provide Goods to you at an incorrect, lower price, even after we have acknowledged your Order. If we cannot contact you, we will treat the Order as cancelled and refund you the price paid.
(b) We list prices in pounds sterling and all prices are inclusive of VAT. The prices of the Goods are exclusive of the costs and charges of packaging and delivery. Delivery charges will depend on the delivery method you choose and will be clearly shown throughout the checkout process.
(c) All prices are exclusive of any other sales tax or duty that may be applicable and which will be payable in addition to the price unless otherwise stated.
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6. DELIVERY
6.1 Heritage Digital and/or a third party supplier will deliver the Goods to the address (for Digital Licensed Images, the email address) specified in your Order. Please be clear and precise about your address when placing your Order.
6.2 We cannot accept any liability for any loss or damage to the Goods arising after they have been delivered to you.
Un-framed prints
6.3 Every effort will be made to dispatch the Goods in your Order within seven (7) working days and in any event within 28 days from receipt of your Order.
Framed prints
6.4 Every effort will be made to dispatch the Goods in your Order within fourteen (14) working days and in any event within 28 days from receipt of your Order.
Limited/Special edition prints
6.5 Every effort will be made to despatch the Goods in your Order within three (3) working days and in any event, within 28 days from receipt of your Order.
Books and standard products
6.6 Every effort will be made to despatch the Goods in your Order within one (1) working day and in any event within 28 days from receipt of your Order.
Digital Licensed Images
6.7 Digital Licensed Images should become available within 30 minutes of receipt of payment. If your download is not available within one hour please contact us by emailing shop@wondersofthepeak.co.uk. Your image will be available to download for 28 days.
General
6.8 If you Order two or more Goods then they may be dispatched separately and arrive with you at different times.
6.9 Please contact us should you wish to request international delivery, which may be available for certain items, at shop@wondersofthepeak.co.uk, subject to clause 6.11.
6.10 If there are any changes to the details supplied by you it is your responsibility to inform us as soon as possible by contacting us at shop@wondersofthepeak.co.uk.
6.11 We reserve the right to reject orders from the following countries: Armenia, Azerbaijan, Belarus, Georgia, Romania, Ukraine, Morocco, Turkey, Macedonia, Bosnia Herzegovina, Albania, Serbia, Indonesia, Uganda and Nigeria.
Risk and title
6.12 Risk and title in the Goods pass when the Goods are delivered to you.
6.13 If your order does not arrive within the advised delivery times please contact us at shop@wondersofthepeak.co.uk.
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7. CANCELLATION AND RETURNS POLICY
7.1 This section sets out your rights to return Goods, or cancel an Order under defined circumstances.
7.2 You can buy the following types of Goods from the Wonders of the Peak Shop:
(a) bespoke and customised prints (framed and un-framed); (b) Digital Licensed Images; and
(c) limited edition prints; and
(d) made to order products; and
(e) standard products including books, DVDs and CDs.
Bespoke and customised goods
7.3 The framed and un-framed prints are bespoke and customised goods. The print and frames are made to order according to your chosen options for size, paper type, frame type and colour. These Goods do not attract the cancellation rights that typically apply to a distance contract.
7.4 You may cancel your order prior to despatch and you will not be charged for your order.
7.5 You may return an art print or framed print if you are unhappy with the product when you receive it. A 20% fee of the cost of each returned item will be deducted from any refund. However, if an art print or framed print is faulty or damaged when you receive it, you may return the item for a replacement or a refund. You must notify us of any fault or damage within 14 days of receipt. Please email us at shop@wondersofthepeak.co.uk and provide the following information:
(a) your details;
(b) your Order number; and
(c) a photo of the damage to or fault with the item and packaging.
7.6 We will arrange for a customer returns form to be sent to you. We will arrange for our designated courier service to collect the faulty item at our cost. A replacement item or refund will be issued on return of the faulty item.
Digital Licensed Images
7.7 Digital Licensed Images are digital downloads and you acknowledge that you will not have the right to cancel your Order for a Digital Licensed Image once you click the download button.
7.8 You will be required to tick an acknowledgement message before you can download your Digital Licensed Image. This acknowledgement will be recorded as proof of acceptance of this term.
7.9 However, if a Digital Licensed Image is faulty or damaged when you receive it, you will be entitled to have it repaired or replaced for free unless it is impossible or disproportionately expensive to do so, in which case you will be entitled to a price reduction to take account of the fault or damage, which may be the full amount of the price.
7.10 You must notify of us of any fault or damage within 14 days of receipt. Please email us at shop@wondersofthepeak.co.uk and provide the following information:
(a) your details; (b) your Order number; and (c) a description of the damage to or fault with the Digital Licensed Image.
Standard products, limited/special edition prints and books
7.11 Standard products, limited/special edition prints and books are treated as manufactured items and you have the right to cancel your Order prior to despatch or within 14 days of receiving your Goods, and you will receive a full refund.
7.12 If you wish to cancel your order please call us on 0115 838 6175 or email us at shop@wondersofthepeak.co.uk as soon as possible, but at the latest within 14 days of receiving your Goods. You may also download our customer order cancellation notification and email or post it to us.
7.13 If Goods have already been received, you will be responsible for returning the Goods including all costs. You must return Goods within 14 days of notifying us of your intent to cancel.
7.14 If you cancel your Order in accordance with these Terms and Conditions of Supply we will process the refund due to you as soon as possible and, in any case, within 14 days of the day you have given notice of your cancellation. In this case we will refund the price of the Goods to be returned in full (including the original postage cost of sending the Goods to you).
Download the Customer Order Cancellation Notification.
7.15 If your limited edition print or book is faulty or damaged when you receive it, you may return the item for a full refund. You must notify of us of any fault or damage within 14 days of receipt. Please email us at shop@wondersofthepeak.co.uk and provide the following information:
(a) your details; (b) your Order number; and (c) a photo of the damage to the item and packaging.
7.16 We will arrange for a customer returns form to be sent to you. We will arrange for our designated courier service to collect the faulty item at our cost. A refund will be issued on return of the faulty item.
7.17 In all cases we will only refund to the payment card used in the original purchase.
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8. PROMOTIONS AND INCENTIVES
8.1 On occasions the Wonders of the Peak Shop will offer Promotional Codes. By using any Promotional Code, you are agreeing to the following:
General terms of promotions
8.2 A Promotional Code may only be redeemed online at the Wonders of the Peak Shop.
8.3 Discounts and/or free items cannot be redeemed elsewhere unless expressly advertised.
8.4 A Promotional Code cannot be used in conjunction with any other offer, discount or promotion. Only one Promotional Code can be used per transaction/household.
8.5 A Promotional Code is redeemed by entering the code at the appropriate point in the Order process for a qualifying purchase or in the case of discounts, vouchers and/or free items, as expressly advertised
8.6 A Promotional Code is not exchangeable for cash and is non-transferable and non-refundable.
8.7 We accept no responsibility for Promotional Codes that are illegible, lost, delayed or damaged.
8.8 Promotional Codes not submitted in accordance with these Terms and Conditions, or that are incomplete, illegible, expired or otherwise defective shall be rejected and/or disqualified and our decision is final.
8.9 By entering a Promotional Code you agree to participate in any publicity arising from any awards, free offers etc. and you grant us the right to feature your name, photograph and location in any future marketing materials, Derbyshire County Council publications, promotions or competitions.
8.10 By entering a Promotional Code, your personal data will be held only for the purpose of administering the Promotional Code and contacting you in relation to it.
Period of use
8.11 A Promotional Code is only valid during the period identified and on the products specified in the media in which it was delivered.
8.12 We reserve the right to:
(a) cancel or withdraw any Promotional Code,
(b) refuse to allow any customer to participate in the Promotional Code,
(c) decline to accept Orders where, in our opinion the Promotional Code is invalid for the Order being placed,
(d) exclude any single or group of products from any general promotion; and/or
(e) amend this provision at any time (and Heritage Digital will use reasonable endeavours to notify changes to participants).
Returns of Goods or cancellation of Orders which were part of a promotion or incentive.
8.13 In the case of a free item being offered, all items are subject to availability and we reserve the right to substitute the free item for another of similar quality and value for any reason. In the case of a returned Order, any free Goods must be returned at your own cost and risk, as new, at the same time in their original packaging with the product documentation, and with proof of the Promotional Code used. The Goods must not have been used and, where applicable (such as electrical items), must not have been removed from the sealed clear packaging.
8.14 Where the redemption of a Promotional Code is subject to a minimum spend requirement, redemption is only permitted in respect of the purchase of the qualifying products (as communicated to you when issuing the Promotional Code).
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9. CUSTOMER SERVICE
9.1 Support is provided by telephone (0115 838 6175) and e-mail (shop@wondersofthepeak.co.uk) during our normal business hours of 9am to 5.30pm Monday to Friday (excluding UK Bank Holidays).
9.2 We regret that we cannot give advice in respect of Goods not purchased via the Wonders of the Peak Shop. You should seek customer service advice from the retailer where Goods were purchased. In the first instance if there is an obvious fault with the item and it has not been caused by wear and tear or misuse, your first port of call must be the retailer where you purchased the item. It is important that you have proof of purchase.
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10. COMPLAINTS
10.1 If you have any questions or complaints about the Goods, please contact us. We aim to deal with all complaints as effectively as possible.
10.2 Your complaint should be sent by email to Customer Services at shop@wondersofthepeak.co.uk.
10.3 We aim to acknowledge any complaint made through the Wonders of the Peak Shop by email within two working days, and to conclude our investigations as soon as possible thereafter and, in any event, within 14 days. Telephone complaints will not necessarily be acknowledged by email prior to investigation. Our acknowledgement will always include the name of the person who is handling your case and we shall keep you fully aware of the progress of your complaint. A likely timescale for resolution will be provided upon request, but this timescale will be dependent upon the specific nature of the complaint. If we are unable to resolve your complaint we shall give you an explanation of why your complaint was rejected (where applicable).
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11. PRIVACY AND DATA PROTECTION
11.1 We shall process your data in accordance with the terms of the Wonders of the Peak Shop Privacy Policy. Please view this document for further information. All information provided by you will be held securely and treated in accordance with the Data Protection Act 1998.
11.2 When you visit the Wonders of the Peak Shop, or send e-mails to Wonders of the Peak Shop, you are communicating with us electronically. We will normally communicate with you by e-mail. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
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12. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
12.1 We are responsible to you for foreseeable loss and damage caused by us and the Goods that we supply must be as described, fit for purpose and of satisfactory quality. If we fail to comply with the Contract, we are responsible for loss or damage you suffer that is a foreseeable result of our breaching the Contract or our failing to use reasonable care and skill. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
12.2 We are not liable for business losses. If you use the Goods for any commercial, business or resale purpose, we will have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.
12.3 Heritage Digital will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause beyond our reasonable control. This condition does not affect your legal right to have Goods sent within a reasonable time or to receive a refund if Goods ordered cannot be supplied within a reasonable time owing to a cause beyond our reasonable control.
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13. CUSTOMS
When ordering goods from the Wonders of the Peak Shop for delivery overseas you may be subject to import duties and taxes that are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary from country to country, so you should contact your local customs office for further information. Please also note that when ordering from the Wonders of the Peak Shop you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. International customers should be aware that cross-border deliveries are subject to opening and inspection by customs authorities. Delivery times can be affected due to packages being inspected by customs.
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14. VARIATION
Heritage Digital reserves the right to make changes to these Terms and Conditions at any time. However, you will be subject to the Terms and Conditions and policies in force at the time that you Order products from us, unless any change to those policies or these Terms and Conditions is required to be made by law (in which case it may apply to Orders previously placed by you). If any of these Terms and Conditions are deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining conditions.
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15. SEVERANCE
If any part of these Terms and Conditions shall be deemed unlawful, void or for any reason unenforceable then that provision shall be deemed to be severable from these Terms and Conditions and shall not affect the validity and enforceability of any of the remaining provisions of these Terms and Conditions.
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16. WAIVERS
No failure to exercise, or delay in exercising, any right under these Terms and Conditions or provided by law shall affect that right or operate as a waiver of the right. The single or partial exercise of any right under these Terms and Conditions or provided by law shall not preclude any further exercise of it.
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17. THIRD PARTY RIGHTS
A person who is not a party to these Terms and Conditions shall not have any rights under or in connection with them.
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18. GOVERNING LAW AND JURISDICTION
18.1 If you are a consumer, please note that these Terms and Conditions, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.
18.2 If you are a business, these Terms and Conditions, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.
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Heritage Digital Ltd
December 2017